Credit Cards Detail Delivery Update
Overview
Starting June 18, 2026, the credit card details will no longer be delivered as a password-protected PDF attachment in booking notification emails. Instead, credit card information will be stored securely within the platform. This change affects all properties using the Channel Manager. Please review this document and ensure your team is prepared before the deadline.
Rollout Timeline
How it works today
The following is the current credit card detail delivery process used for all properties:
- Booking notification emails include a PDF attachment containing guest credit card details.
- Card details are stored in a password-protected PDF delivered via email.
What changes on June 18, 2026
The following changes will take effect starting on June 18, 2026:
- PDF email delivery will be disabled by default for all properties.
- Properties that have opted in to continue receiving PDF emails will retain access to card details via email.
- Properties that have not opted in will no longer have access to card details.
Future release (TBA)
When the new feature is released around August 2026:
- The Show Card Details feature will be available in the Property Dashboard only for properties that previously opted in to receive card details.
- PDF email delivery will be fully retired and can no longer be enabled.
Properties that do not opt in before June 18, 2026 will lose access to credit card details once this change takes effect.
If you choose not to opt in and later require access to the Show Card Details feature, please contact Customer Support for assistance.
Why This Matters
Guest payment card information is highly sensitive and requires secure handling. Previously, card details were delivered through password-protected PDF attachments sent via email. While this method provided access to the information, it relied on email distribution and manual file management, which can introduce additional security and operational risks.
By moving card detail storage to the platform, access can be managed more securely and centrally. This change helps reduce the risk of unauthorized access while providing a more controlled and compliant way to handle payment information.
This change provides several advantages for properties, including:
- Enhanced protection of sensitive payment information
- Reduced reliance on email for handling card details
- Improved compliance with PCI DSS security requirements
- More controlled access to card details
What Does Your Property Need to Do?
No action is required. On June 18, 2026, PDF delivery of credit card details will be automatically disabled. Your team can continue to access card details securely through the OTA Extranet.
Please opt in to continue receiving credit card details as PDF email attachments.
To keep PDF email delivery enabled:
- Go to your Channel Manager page.
- Click the Keep Feature Enabled button in the announcement banner.
- Click on the Confirm button to apply the changes.
- A confirmation banner will appear at the top of the page once the changes have been saved.
Alternatively, contact Customer Support to request that this feature remain enabled for your property.
Please note: Opting in requires an authorized representative of the property to accept updated terms of service acknowledging the security risks of email-based card delivery.
Frequently Asked Questions
A staff member can no longer find credit card details in their email. What should they do?
PDF email delivery has likely been disabled for your property. Card details can now be accessed securely through the Property Dashboard. Contact Customer Support if your team needs assistance with the new process.
We missed the deadline and want to re-enable PDF email delivery. Is that possible?
Yes. An authorized account administrator can re-enable PDF email delivery through Account Security Settings in the platform. Alternatively, you can contact Customer Support, but account ownership verification will be required.
Will we still receive booking notification emails?
Yes. Booking notification emails will continue as usual. The only change is that credit card details will no longer be included as a PDF attachment. All other booking information remains unchanged.
Is this change mandatory?
Yes. This is a platform-wide security enhancement required to comply with PCI DSS payment security standards. Properties that need additional time to adjust their internal processes may use the temporary opt-in option.
Contact Customer Support or reach out to your Account Manager if you have any questions about this change.